CAMTEL Data Bundle Activation Errors: Explanation and Actions

Below are common CAMTEL data bundle activation errors you might encounter, their explanations, and recommended actions:

1. "system error"

This may mean CAMTEL's systems are experiencing technical issues, or you have activated too many offers and a reset has to be done. Your airtime remains safely on your SIM card.

Action:

Retry the activation via "Convert Airtime" or "Retry Bundle Activation" in the Switchn app. If the issue persists, wait for CAMTEL to resolve the underlying issue or contact CAMTEL's customer service via Facebook, Twitter, or by visiting the closest CAMTEL agency.

2. "Operation reussie"

Your data bundle activation was successful. Action: No further steps needed.

3. "Le solde de votre compte est insuffisant"

Your airtime balance is insufficient for bundle activation.

Action:

• Recharge airtime using Switchn, then retry bundle activation.
• Alternatively, buy the data bundle directly from Switchn.

Note: If you previously received an error but suspect activation went through, confirm by checking your CAMTEL data balance:

• Dial *825# to check directly.
• Visit myxtremnet for an online balance check.

4. "Votre compte n'est pas actif. Veuillez recharger votre compte."

Your CAMTEL SIM is inactive or suspended, often due to prolonged inactivity or lack of recharge.

Action:

• Recharge your SIM card to reactivate services.
• Contact CAMTEL customer service for further assistance if recharging doesn’t help.

5. "The subscriber can't subscribe the optional offer"

You attempted subscribing to an offer not supported by your SIM card, frequently a Blue Home bundle on a standard SIM.

Action:

• Verify the compatibility of your CAMTEL SIM with the offer.
• Blue Home offers require specific "Blue Home" SIM cards and internet boxes obtainable exclusively from CAMTEL agencies.
• Visit a CAMTEL agency if you need a Blue Home setup.

6. "This instance has a pending order, so the service can not be done now"

This indicates a previous bundle activation is still pending completion on your number.

Action:

• Wait briefly and retry activation.
• If the issue persists for an extended time, contact CAMTEL customer service for support.

For further assistance, contact Switchn via WhatsApp.

Updated on: 28/05/2025