Delay receiving airtime, data bundle, or funds after payment?

Occasionally, due to temporary delays particularly during peak traffic hours, you might experience a short delay receiving your airtime, data bundle, or funds transfer after a successful payment.

If this happens, please provide us with the following details:

• The success message of the payment sent by Orange Money or Mobile Money.
  
• The payer's phone number.
  
• The receiver's phone number.

This will help us verify and expedite your transaction.

Important:

• For quicker support, please copy and paste the payment message directly here. Screenshots generally require more time to process.

Thank you for your patience and cooperation.

Updated on: 12/05/2025