Delay receiving airtime, data bundle, or funds after payment?
Occasionally, due to temporary delays particularly during peak traffic hours, you might experience a short delay receiving your airtime, data bundle, or funds transfer after a successful payment.
If this happens, please provide us with the following details:
The success message of the payment sent by Orange Money or Mobile Money.
The payer's phone number.
The receiver's phone number.
This will help us verify and expedite your transaction.
Important:
For quicker support, please copy and paste the payment message directly here. Screenshots generally require more time to process.
Thank you for your patience and cooperation.
If this happens, please provide us with the following details:
The success message of the payment sent by Orange Money or Mobile Money.
The payer's phone number.
The receiver's phone number.
This will help us verify and expedite your transaction.
Important:
For quicker support, please copy and paste the payment message directly here. Screenshots generally require more time to process.
Thank you for your patience and cooperation.
Updated on: 12/05/2025
Thank you!