> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.switchn.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does the Switchn app say "Unable to connect to the server" when I'm connected to the internet?

If the Switchn app displays a message saying "Unable to connect to the server" even though you're connected to the internet, it's likely due to a temporary issue within the app.

### How to help us resolve it quickly:

Please provide the following details to help our technical team quickly identify and fix the issue:

* What were you doing in the app right before the error appeared? (e.g., resetting your PIN, transferring funds, purchasing airtime)
    
* A screenshot or a short video clearly showing the issue.
    
* Your phone number and the recipient's phone number, if applicable.

Providing these details helps us pinpoint and resolve the problem faster.

Thank you for your cooperation!