Why is My Payment Pending or Delayed on Switchn?

Switchn relies on external payment services like MTN Mobile Money and Orange Money to process transactions. These external services can occasionally experience downtime or delays, especially during peak usage periods. If you initiate a payment during these times, your transaction may remain pending longer than usual.



To avoid payment delays and potential duplicate payments:


  1. Load your Switchn Prepaid Funds account first. This step might occasionally have delays, but once completed, your prepaid funds are instantly available for use.

  1. Use your loaded Prepaid Funds to perform transactions. Since these funds are already credited to your Switchn account, transactions using prepaid funds do not experience external payment processing delays.


Benefits of Using Prepaid Funds


  • Instant Transactions: No waiting for external payment confirmations.

  • Avoid Duplicate Payments: If a delay occurs during prepaid funds loading, your money is securely credited to your account and can be used later, preventing accidental duplicate payments.


Updated on: 22/05/2025

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