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Refunds
What happens when a transaction is refunded and how to follow up.
Why was my refund sent to my Switchn Refunds instead of my MoMo or Orange Money account?
When we refund a transaction, we send the money directly to your Switchn Refunds to ensure you receive 100% of your original amount. Previously, refunds via cash-in meant you received the amount minus transaction fees already paid to payment processors. Now, refunding directly to your Switchn Refunds ensures you immediately receive the full refunded amount. Benefits of refunds to your Switchn Refunds: No extra fees: Keep the full refunded amount. Flexibility: Easily resend
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